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F.A.Qs
Frequently asked questions
To obtain a quote, you could fill out the (get your quote) questionnaire and one of our agent will contact you via email. Or you can call 754-222-1546 and speak with one of our car transport pricing specialists.
We need zip codes or an origin and destination, description of what you want to ship and dates when you would need this equipment picked up and deliver.
Yes, the city and zip codes will be suffice until your exact pick-up and delivery location is known or determine.
We do it all, just call 754-222-1546 and one of our agent will gladly take your order and schedule your pick up. Or fill out our get a quote and we will contact you via email or by phone to take your order and schedule your move.
We accept all major credit cards, electronic transfer, postal money order, bank certified check, zelle, cashapp for the deposit or full pre-payment of your shipment. If a balance is due upon delivery, it can be paid directly to the driver and can be paid in either cash, zelle, bank certified check or postal money order.
For all orders, there is a deposit which is collected with a credit card, Zelle or cashapp (payment is administrated when the driver is assign to your order or of the day of pick-up). The balance is usually COD as delivery (cash, Zelle, cashapp or money order). If you the shipper chooses to pay the full amount with a credit card, your agent will advise you of a payment schedule.
Your card is charged when a driver is assigned your order base on the payment terms you the shipper request. Yes, your deposit is refundable as long as we Mission Transport receive prior notification before a driver has been assigned your shipment or 48 hours before pick up date. If we have already dispatched a driver, your initial deposit will be NON-REFUNDABLE.
Most definitely, however we usually consider these requests a terminal/VIP move which is usually an additional charge on top of your regular transport charges. To get more details, please call 754-222-1546 and speak with one of our agent.
Well our drivers are limited to drive 500 miles daily. So depending on mileage, there are variables such as traffic delays, weather, road conditions and or other deliveries along the way to your destination. When you book your order your agent could give you an estimate of when to expect delivery.
Its recommended booking at least 2-3 weeks in advance, the more time the better so we can guarantee accommodations and meet your desire schedule.
Well depending what you’re shipping, our car transport pricing specialist, will ensure your shipment is transported on the correct trailer such as vehicles (Open is your regular trailer) (enclosed are mostly for custom, exotic or high-end vehicles) (stepdeck for heavy equipment) and so on.
Door-to-Door car transport is the full service delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers do their best to get as close as physically and legally possible to the pickup and delivery locations, but in certain instances there may be restrictions preventing them from being able to safely reach your door. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low lining trees or power lines, drivers may ask that you meet them at a open location nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby.
Door to Door (from your residence, office etc to the same) Door to terminal (residence, office etc to a holding place where you pick up your vehicle) Terminal to terminal (you drop off your vehicle at a holding place/terminal. And pick up at a terminal). All locations are subject to accessibility of local laws because our equipment are low to the ground, high up 13 feet 6 inches and 80 feet long (so trees, sharp corners are obstacles and you may have to meet your driver in an open are close you pick up or delivery).
This request is discouraged because by law we’re not supposed to transport personal belongings. We do tell shippers that if they have to, keep it to a minimum of 100lbs. We Mission Transport is not liable for any theft, damage to such items. If these items exceeds 100lbs, its subject to driver’s discretion to charge addition fees at pick up or delivery.
You may ship personal belongings inside your car trunk, the total weight of these items cannot be more that a hundred pounds. Please note that personal belongings are not covered under our insurance if they are reported as damaged or missing. Lastly DOT prefer no personal belongings are transported in vehicle being transported.
We ship cars, Suv, Mini-vans, vans, trucks, motorcycles, Semi-trucks, forklifts, boats, Limousines, RVs, Heavy equipment such as cranes, households items, Refrigerated goods, dry goods mostly anything and all things. Inoperable equipment must roll and steer and usually cost $150 to $300 above regular moves, which goes towards loading and unloading. If uncertain call 754-222-1546 and speak with one of our agents.
Yes, there must be someone present over the age of 18 to release and accept the vehicle, provided keys to the driver and sign the initial and final inspection reports. The person should be trust worthy to release and accept your vehicle.
Yes. Call or text 754-222-1546 to get a status on you order location.
Call Mission Transport immediately. We have 24 hours to report any damages and 7 days to file a claim. If not reported to us within this time frame, we cannot offer assistance or be responsible for any damages. Additionally, the person receiving your shipment must do a thorough inspection and must clearly indicate any damages occurred during transport on the B.O.L (Bill Of Lading) or delivery receipt issued by the driver at the time of delivery. IF ITS NOT LISTED ON THE BOL, THE INSURANCE COMPANY WILL NOT ACCEPT THE CLAIM.
The bill of lading (BOL) is a very important document used by car shipping companies to document any pre-existing damages or imperfections on the vehicle during the time of pick-up. It also serves as a record of your contact info and agreement for your transport. If you want to file any insurance claim regarding your shipment, you'll need the BOL to support your claim.
Make sure your car has been completely clean, both inside and outside. This is particularly important because this will help the driver conduct their inspection in order to assess any pre-existing damage on your vehicle. You will also want to make there are no additional personal items in the vehicle unless you intend to ship those with the vehicle (remember those items must total be no more than 100 pounds combined and kept in the trunk or below the window-line of the vehicle). Be sure to inform the driver of any special circumstances concerning the vehicle. Finally, make sure there is a quarter tank of gas in the car at the time it is picked up for shipment.
Yes, we can ship vehicles that are in non-running/inoperable condition (aka INOP). When inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inoperable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accommodate a non-running vehicle.
Yes, through our advanced network of specialized carrier nationwide, we can ship vehicles of any size. However, you will need to call for a specialized rate quote based on the dimensions of the oversized vehicle you would like to ship (you can email or text pictures of vehicle to give our shipping specialist proper info). Our online quote calculator will not be able to generate a quote for you because pricing via the calculator is based only on standard and unmodified vehicle sizes and specifications.
Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the car would risk bottoming out while being loaded onto the carrier and possible ripping off the front spoiler/bumper.
No, we just need the vehicle and keys.
All shipments include basic liability coverage during transit. If you have further questions regarding insurance give us a call.