What To Expect When Shipping Your Car

 

There’s no denying nor even disputing the growth of the auto shipping industry. The automobiles we see on these trucks being shipped are not just manufacturer shipments to a dealership anymore.  People have come to realize that it is just not practical to buy a brand-new car or any other automobile and then drive it by themselves over hundreds of miles back home.

 

Logistics

Shipping and anything logistics are increasing due to the explosion in online transactions from all over the Globe. Let us really take a deep dive into the shipping of a car or any other type of equipment from one location to the next.

 

A recent Q and A session, with the CEO-Dean Bryan of Mission Auto Transportation, one of the leading auto shippers in the South Florida area revealed a lot of things I didn’t know.

 

Question-Who are your major clients?

Answer by-Mission Auto Transport: Our clients range from car dealerships nationwide to rent-a-car companies, school boards, auto auctions, private buyers, and private sellers.

 

Q-What are some things you tell a client when they call you?

A-Mission Auto Transport: Communication is key for us. Hence our high level of customer satisfaction and longevity in the business. We first gather the necessary information needed and then explain to our clients the variables involved in the process. It depends on each client, some know what to expect, and others who might have never shipped a car before might have additional questions.

 

Q-Could you explain “variables” when shipping a car?

A-Mission Auto Transport: Variables may include shipping costs, transportation time, the distance to be covered, and open or enclosed options. Is the car operable or inoperable? what is the year, make and model? Expected pick-up time, and expected delivery time.

One of the main concerns of clients is pick-up and delivery times.

We, therefore, communicate to every client that transportation time is always an estimate. Our truck drivers doing the actual transporting of the vehicle, face a lot of elements while on the road. These include mechanical issues, weather, DOT checks, and traffic. Just things we try to let all our clients be aware of.

 

Question-Does Mission Auto Transport only ship to certain states/cities?

Answer by-Mission Auto Transport: No, We cover the whole US. We offer nationwide car and equipment shipping/ transport. We pick up and deliver cars/autos of all sizes/shapes, new cars, used cars, luxury cars, and heavy equipment all over the U.S.

Snowbirds

A large number of our private clients reside in North East all the way up into Canada and also a number of them are what people refer to as “snowbirds”. We have clients from all over, not just a specific state or city. We have international customers as well. We recently had a customer call us from as far as Israel. Read more on (Learn about logistics)

 

International Shipping

Q-How did that customer from Israel hear about Mission Auto Transport?

A-Mission Auto Transport: She found us online while shopping around and decided to contract with us after reading our reviews on Better Business Bureau and Google Reviews.

 

Q-So, you guys must be doing something right?

A-Mission Auto Transport: Well, that’s part of our mission, to serve current and future clients to the best of our ability no matter where the call comes from, if we can get it done, we will. We are always transparent with our clients and do not operate outside the scope of our mission.

 

Q-What is the culture like at Mission Auto?

A-Mission Auto Transport: We are team-centric at Mission Auto Transport. We emphasize and instill communication as part of our core identity.

 

Q-What should a customer expect when they use your service?

A-Mission Auto Transport: When a customer calls or emails us to utilize our services  “request a quote“, we answer questions and address any concerns they might have. When they book our service, we get all the information needed to accurately schedule the move and then assign the shipper’s vehicle to a truck and a driver. (Read more at Frequently asked questions)

 

Question-I like how you stress communication is key, why is that for you?

Answer by-Mission Auto Transport: When we offer our service to a client, they are expecting that their car or equipment is delivered within the window we communicated to them, so it’s important for us to let them know what the ETA is. Also, we factor in every variable between pick-up and delivery, and we make sure our drivers are well-rested, and their truck is running properly with no issues.

 

Q-Why should someone choose your company for their car shipping needs?

A-Mission Auto Transport: One of the things we don’t do here at Mission Auto, treats each client as just another client. Every client has a specific need and we address that and devote time and effort to that need. We are providing a service that a client pays for and we will deliver barring any unforeseen issues. Ethics is not just a word we throw around in our company, we live and breathe it. That’s why we place emphasis on follow-up communication as well.

 

Q-That was well answered, anything that you might want to add before we conclude the Q & A?

A-Mission Auto Transport: The car transportation industry is getting bigger at a fast pace, we intend to be a staple in this industry, as we continue to do well with our clients and team members.

 

Conclusion

If you have any more questions about auto transportation, feel free to visit Misssion Auto Transport Inc’s website.  Mission Auto Transport will continue to strive and improve the customer experience as best as we can so we can continue to be great.